What are the term and conditions for refund & exchange?

We have 7 days return/exchange policy, which means you have 7 days after receiving your item to request a return.

1) It is determined that the product was not damaged while in your possession.

2) The product is not different from what was shipped to you.

3) The product is returned in original condition.

4) Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

5) Products marked as "non-returnable" on the product detail page cannot be returned.

6) Unfortunately, we cannot accept returns on sale items or gift cards.

7) Free items are non-refundable.

8) You are responsible for verifying the product handed over to delivery personnel therefore you make sure the packing while handed over the product.

9) If we receive any mismatch and damage at the time of inspection you’re not eligible for refund and exchange. In such cases you need to share us valid proof i.e. video or images at the time of handed over the product to delivery personnel.

10) Ask the courier partner for the receipt of receiving the product and keep the receipt or OTP until you didn't get the email of receiving your product at our warehouse.

Note: If you've received a non-returnable product in a damaged or defective condition, you can contact us within the same day of delivery.

 

What is the Refund Policy?

1) Refunds will be initiated once we receive confirmation from our vendors that the product has been received at their warehouse. Customers will also receive a notification regarding the same.

2) For prepaid orders refund will be initiated on the same payment account.

3) For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)) within 07-08 working days from the date of receipt of returned goods. You have to share your accounts details on support@vamazamall.com with your order number.

4) In case your pin code area is not serviceable for pickup, you will have to self-ship to return the product with all the details of order ID, name in the package.

Note: Refunds cannot be transferred to third-party accounts. The name on your VAMAZA MALL account must match the name of the bank account holder. If they differ, a coupon code equivalent to the refund amount will be issued.

 

What is the Exchange policy?

1) Exchange products will only be shipped once we receive confirmation from our vendors that the product has been received at their warehouse and upon inspection. Customers will also receive a notification regarding this.

2) The exchange product should be of equal or higher value compared to the returned product.

3) If your pin code area is not eligible for pickup service, you will need to self-ship the return product, including all order details and your name in the package.